If you have a question regarding an eBook purchase or download or are having a problem with an eBook, please proceed to our eBook Customer Service page.
Telephone: (647) 931-8608
If you are having an issue with an eBook, please proceed to our eBook Customer Service page.
Shipping Rates and Information
All orders are shipped via Canada Post. Delivery times are:
• 5-7 days Canada
• 4-10 days United States
• 6-10 days International
Shipping will be calculated based on where we are shipping to. The shipping costs will be calculated prior to your payment so that you'll know them in advance.
Please contact us for further details.
For all items shipped to Canada (including eBooks), we add the GST or HST. For anything other than eBooks we also add PST where applicable.
There are no taxes added for items shipped to the United States or Internationally.
In an effort to make sure all of our customers are completely happy with their purchase from Say Yes Dog Training Inc,, we will extend a no questions asked returns policy on any book purchased through our website providing it is done within 30 days of purchase and provided the book is in new condition. However, no return of shipping charges will be made. Unfortunately we can not offer any return for refund or credit on any DVDs or 3rd party products that you purchase from our website.
Cancel My Order
You can cancel your order PRIOR to shipment by contacting us through email at firstname.lastname@example.org. Be sure to include your confirmation code with your request.
We use one of today's most advanced security systems, the Secure Sockets Layer (SSL) protocol, to encrypt, or encode, information you send to us. The encryption process protects all the information that you submit to us. It is all scrambled before it is sent from your computer. Only once we receive your information is it decoded, and we make all reasonable efforts to ensure its security on our own systems.
We do not either capture or save any of your credit card information on our site or our servers. All credit card processing is done by PayPal, the leading on-line credit card processor in the world. For more information on PayPal's security, visit their Security Center.